Refunds & Returns Policy

At poizoncoupon.shop, we prioritize customer satisfaction and are committed to offering high-quality products. However, we understand that there may be times when you need to return or request a refund for a purchase. If you are not completely satisfied with your item, we provide a flexible 30-day return policy, allowing you to return items within 30 days of receipt. Unfortunately, we are unable to process returns after this period.

Below is a detailed explanation of our Refunds & Returns policy, outlining your rights and the steps for initiating a return or refund.

  1. Eligibility for Returns and Refunds
    We offer returns and refunds under the following circumstances:
  • Defective or Damaged Products: If your product arrives damaged or defective, we will accept a return and issue a full refund or exchange. This includes manufacturing defects, shipping damage, or any quality issues.
  • Wrong Product Received: If you receive an item that is not the one you ordered (wrong size, color, model, etc.), we will facilitate an exchange or return for a full refund.

  1. Timeframe for Returns
    You must inform us of your intent to return an item within 30 days of receiving it. Any return requests made after this period will not be accepted.

  2. How to Initiate a Return
    To initiate a return:

  • Contact Customer Support: Email us at support@poizoncoupon.shop with your order number, the reason for the return, and any relevant photos of the product (e.g., damaged item, incorrect product).
  • Return Authorization: After we receive your request, our team will review it and provide you with the necessary return instructions. This includes the return address and, if applicable, a prepaid return shipping label.
  1. Conditions for Returns
    In order to process a return, the following conditions must be met:
  • The product must be in its original condition (unworn, unused, and undamaged).
  • The item must be returned with all original labels and packaging (boxes, bags, tags, etc.).
  • For hygiene and safety reasons, we cannot accept returns of items that show signs of wear or usage, including but not limited to clothing with visible stains, odors, or alterations.
    We reserve the right to reject returns if the product does not meet these conditions.
  1. Refund Process
    Once your return has been approved, we will process your refund within 1-2 business days. Refunds will be credited to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.
  • Refund to Original Payment Method: The refund will be issued to the same payment account used for the purchase.
  • Processing Time: Refunds are processed promptly, but please allow a few extra days for the funds to reflect in your account.
  1. Return Charges
  • Free Returns for Defective or Incorrect Products: If your return is due to an issue on our end (damaged, defective, or wrong product), we will provide a full refund, including return shipping costs.
  • Customer-Initiated Returns: If the return is due to personal preference (e.g., choosing the wrong color or size), the customer is responsible for return shipping costs. No additional handling fees are charged.
  1. Exchanges
    If you would like to exchange your item for a different size or model, please inform us when you contact us for the return. We will assist you through the exchange process, which will be handled promptly.
  • No Extra Fees: There are no additional handling or shipping fees for exchanges.
  • Availability of Exchange Items: Exchanges are subject to product availability. If the item is out of stock, we will discuss alternative solutions with you.
  1. Order Cancellations
  • Before Shipment: If you need to cancel your order before it has shipped, please contact us immediately. We will cancel the order and issue a full refund with no additional charges.
  • After Shipment: If your order has already shipped, you may request a return under our standard return policy.
  1. Restocking Fee
  • No Restocking Fees: We do not charge any restocking fees for returns or exchanges. We aim to make the process as smooth and hassle-free as possible.
  1. Contact Us
    If you have any questions or need assistance with your return, refund, or exchange, please don’t hesitate to reach out to us:
  • Email: support@poizoncoupon.shop
  • Phone: +1 708-652-9405
  • Business Hours: Monday – Friday, 8:00 AM to 6:00 PM (EST)
  • Closed: Saturday and Sunday
  1. Policy Changes
    poizoncoupon.shop reserves the right to update or modify this Return and Refund Policy at any time. We encourage you to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of any changes to this policy.

Address:
5244 W 26th St, Cicero, IL 60804, USA

We are committed to ensuring your satisfaction. Should you need assistance, please reach out to us, and we will be happy to help resolve any issues promptly.

By shopping with poizoncoupon.shop, you acknowledge and accept our refund and return policy. Thank you for choosing us!